Shipping Policy

At Chivo, we work to ensure your order arrives quickly, safely, and with the best service.

Processing and Packaging

Your order's preparation time is 1 to 3 business days before it is dispatched.
Once your order has been dispatched, delivery will take place on the next business day*.
Shipments are not made or delivered on holidays*.
Please note that during periods of high demand, the courier service may experience delays beyond Que Chivo's control.

Delivery Time

We ship with Royal Mail Tracked 24 (next working day delivery service*).
Once your order has been dispatched, you will receive it the next
working day*.
Please note that, during periods of high demand or due to external factors, delivery
may be delayed and is not 100% guaranteed.

Information and Tracking

You will receive an email and/or text message with all your shipment information, including the tracking code.
It is important that you correctly enter your email and phone number, as you will receive tracking updates through these channels, and in case of any issues with your order, we will contact you directly through them.
Not home at the time of your delivery?•You can manage the delivery directly on the Royal Mail website or app if you wish to reschedule it or provide instructions (e.g., leave with a neighbor or at a
collection point)

Shipping Address

Please make sure to enter your address correctly at the time of purchase.
We are not responsible for delays or losses caused by incorrect or incomplete addresses.
If you need to change the address, please notify us within a maximum of 24 hours after your purchase through our official channels:
WhatsApp: +44 7404 768524
Email: info@quechivo.co.uk

(Changes cannot be made once the order has been dispatched).

Weekend Orders

Orders placed on Friday after 12:00 p.m., as well as orders placed on Saturday and Sunday, will be dispatched the next business day*

Customer Service

Our support team is available Monday to Friday from 9:00 a.m. to 6:00 p.m. to resolve any queries or issues related to your order.
*MONDAY TO FRIDAY from 9:00 a.m. to 6:00 p.m., excluding holidays and Bank Holidays.
Shipping costs, including free shipping when applicable, exclude wholesale customers. For information on shipping rates for wholesalers, please contact our sales team.