Last updated: 11/15/2025
Welcome to Que Chivo Salvadoran Store Ltd (“we”, “us”, or “the store”). By using our website and making a purchase, you agree to the following Terms and Conditions.

1. About us

Legal name: Que Chivo Salvadoran Store Ltd
Trade name: Que Chivo.
Company number: 14995711
Address: Unit 20C Airport Industrial Estate, Kingston Park, Newcastle upon Tyne NE3 2EF.
Contact email: info@quechivo.co.uk

2. Website Use

By accessing and purchasing from our store, you confirm that you are at least 18 years old and/or have parental/guardian consent.
You must provide truthful, complete, and updated information when registering or
placing an order.
We reserve the right to refuse orders if we suspect fraud or
non-compliance with these terms.

3. Products and availability

We make every effort to display product descriptions and prices accurately.
In the event of an obvious error in price or description, we are not obligated to accept the order and will notify you.
All products are subject to availability. If a product is unavailable after your purchase, we will contact you by phone or email to inform you and provide a solution.

4. Pricing and payments

All prices are in British Pounds (£) and include VAT (where applicable).
Payments are processed through secure providers (Shopify Payments, PayPal, Square or others).
We do not store your full payment card details.

5. Delivery

We ship orders via courier services such as Royal Mail, DPD, DHL, or others.
The delivery times stated are estimates and may vary. We are not responsible for delays outside of our control.
It is your responsibility to provide a correct and complete delivery address.

6. Returns and refunds

In accordance with the UK Consumer Rights Act 2015 and the Consumer Contracts Regulations:
You may cancel your order within 14 calendar days of receipt (excluding perishable, frozen, opened, or personal use products such as food).
To exercise your right, you must notify us by email at:
info@quechivo.co.uk stating your order number.
Returned products must be unopened, in their original packaging, and in resalable condition.
Return shipping costs are the responsibility of the customer, unless the product is defective or incorrect.
We will process your refund within 14 days of receiving the returned products.

7. Perishable and frozen products

For hygiene and safety reasons, we do not accept returns of fresh, frozen, or perishable food items.
If a product arrives in poor condition, you must contact us within 24 hours of delivery with evidence (photo/video).

8. Accountability

We are not responsible for indirect losses (e.g. loss of revenue, time, etc.).
Our maximum liability is limited to the value of the order placed.

9. Marketing and communications

You will only receive promotions or newsletters if you have given your consent.
You can unsubscribe at any time by following the "unsubscribe" link or contacting us.

10. Intellectual property

All website content (logo, text, images, video, animations, design) is property of Que Chivo Salvadoran Store Ltd.
It is not permitted to reproduce, distribute, or modify our content without prior authorization.

11. Changes to the Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be posted on this page with the updated date.

12. Applicable law

These Terms and Conditions are governed by the laws of England and Wales.
Any dispute will be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Contact

For inquiries about these terms:
Email:
info@quechivo.co.uk