Last updated: 11/09/2025

At En Que Chivo Salvadoran Store Ltd ("we", "our", or "the store"), we respect your privacy and are committed to protecting your personal data in accordance with UK laws, including the UK GDPR and the Data Protection Act 2018.

1. About us

We are Que Chivo Salvadoran Store Ltd, a company registered in the United
Kingdom, dedicated to selling nostalgic Latin American products.•Legal name: Que Chivo Salvadoran Store Ltd.

Trade name: Que Chivo.

Company number: 14995711.

Address: Unit 20C Airport Industrial Estate, Kingston Park, Newcastle upon Tyne NE3 2EF.

Contact email: info@quechivo.co.uk

2. Data We Collect

We may collect the following information when you use our website or make purchases in our store:

Identification and contact details: name, address, phone number,
email.

Payment details: securely processed by our payment providers (e.g.,
Shopify Payments, PayPal, Square). We do not store your complete payment
card details.

Shipping and billing details: delivery address, order history.

Technical data: IP address, browser type, cookies, and website usage.

3. How We Use Your Data

We use your information to:

Process and deliver your orders.

Send you order confirmations, invoices, and updates.

Improve your experience on our website.

Comply with legal obligations (e.g., billing, taxes).

Send you promotions and news (only if you have given your consent).

4. Legal basis for processing

We process your personal data under the following legal bases:

Performance of a contract: to process your orders.

Consent: when you agree to receive our newsletter or marketing.

Legal obligation: when we must keep records for tax or
other regulations.

Legitimate interests: to improve our services and protect our
store against fraud.

5. With whom we share data

We may share your information only with:

Payment service providers (e.g. Shopify Payments, PayPal, Square).

Courier companies (e.g. Royal Mail, DPD, DHL, etc.).

Platforms that host our website (e.g. Shopify).

Legal authorities if required by law.

We do not sell or rent your data to third parties.

6. Data Retention

We only keep your personal data for as long as necessary:

Order data: up to 6 years, as required by UK tax law.

Marketing data: until you withdraw your consent.

7. Your Rights

According to UK GDPR, you have the right to:

Access your personal data.

Rectify incorrect data.

Request the erasure of your data (“right to be forgotten”).

Restrict or object to the processing of your data.

Port your data to another provider.

Withdraw your consent at any time.

To exercise your rights, please write to us at: info@quechivo.co.uk

8. Cookies

We use cookies to improve your experience on our website. You can manage or disable cookies from your browser settings.

6. Data Retention

We only store your personal data for as long as necessary:

Order data: up to 6 years, as required by UK tax law.

Marketing data: until you withdraw your consent.

7. Your rights

Under UK GDPR, you have the right to:

Access your personal data.

Rectify inaccurate data.

Request the erasure of your data (“right to be forgotten”).

Restrict or object to the processing of your data.

Data portability to another provider.

Withdraw your consent at any time.

To exercise your rights, please email us at: info@quechivo.co.uk

9. Information Security

We take technical and organizational measures to protect your data, including SSL encryption and secure payment processing through authorized providers.

10. Contact and claims

If you have any questions about this policy, you can contact us at:

Que Chivo Salvadoran Store LtdEmail: info@quechivo.co.uk

If you are not satisfied with our response, you have the right to file a complaint with the UK data protection authority: Information Commissioner’s Office (ICO) www.ico.org.uk.